Shipping FAQ's
To generate a shipping quote simply hit add to cart - go to cart and enter your address for a live quote. This applies no matter where you live in the world provided postal services are maintained in your country. Australia post simply hands the freight off to the local postal service at our border.
Once your order is dispatched you will receive tracking via email.
All items over 1 meter in length cannot travel by Postal services - This means all pioneer series highbankers, bare bones sluices must travel by Courier in Australia or for international courier rates you must contact us for a quote.
Our Modular sluices can ship anywhere in the world with Postal services.
For Delays and or Time frames for postal services around the world please see information here - International Delivery Updates
Shipping to PNG - There are two main ports, Port Moresby and Lae.
We offer both courier and Sea Freight services to these ports. For more information and pricing estimates see our - PNG Sea Freight and Courier rates Page
All in stock orders are generally dispatched same or next day depending on time of day we receive your order and volume of orders in the system.
How long does it take to receive my order ?
Most services along the east coast 3-4 business days is normal for road express, regional towns can be anything 2-7 days additionally depending how far you live from a depot.
Our website will display eta's for couriers at checkout
International ETA's can be found in the above link for international delivery updates.
Australia post does not offer a guaranteed delivery time, they only provide tentative ETA's (Estimated time of Arrival) there are multiple service levels within Australia post.
We have a contracted Eparcel service which is a premium business service meaning you pay slightly more than at the post office in some cases but your goods are given priory over the rest of the network. This can at time be a huge advantage as loads squeeze the Australia post network.
An example of this was during covid lock downs we were sending on average 90 parcels per day with a max 7 day turnaround while standard service labels were sitting for weeks.